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Returns and Easy Exchanges - Rain Chains Galore
Rain Chains Galore
Our Return Policy for Items Purchased.
Does not apply to Installation or Services.
Customer satisfaction is our top priority and we want you to be
completely satisfied with your purchase. We have set specific
guidelines to ensure a quick and hassle-free return and exchange
process. We have a fully staffed team of experts who can walk
you step by step through this process.
Important:
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT
DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE
INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE
RECEIVED. If your product was shipped to you by freight
carrier (i.e., Eagle Global Logistics, Roadway) please inspect
the product for visible damage before the carrier leaves. Please
make any notations on the Bill of Lading (delivery receipt).
If you are not satisfied with your purchase, you can return or
exchange the product within 30 days of receipt as long as the
product is returned in new, unused, and resalable condition
inside its original packaging.
Summary:
All products properly returned under this policy are eligible
for a refund, which may include an in-store credit or credit to
the original method of payment. We will credit you for the total
purchase price, upon receipt of the product, less any applicable
restocking fees. A restocking charge may apply to specifically
noted products. Certain orders cannot be returned due to their
uniqueness and/or personalization to your specific request.
Please click on the Return & Exchange link on the page of the
product you ordered to determine the exact restocking fee.
Additional fees may apply if not returned in original packaging.
Return shipping costs will be at the customer's expense. Some of
our products are offered with free shipping, so please note if
you return a product that has free shipping our actual outbound
shipping costs will be deducted from your return refund. Returns
will be inspected prior to issuing credit. Please keep in mind,
credit card companies vary in the time they take to post
credits.If you are returning a product that was originally
purchased with a gift certificate, you will receive an in-store
credit as your refund. If you are returning a product that was
given to you as a gift, you will receive an in-store credit as
your refund. The in-store credit can be used on any of our
online stores.
Please contact customer service for further instructions on
your return and to receive an RMA (Return Merchandise
Authorization) number. In the unlikely event that your order is
incorrect, missing parts, damaged or defective, please call us
within 30 days and we will send you the correct product,
replacement product, or replacement parts at no cost to you.
For UPS deliveries,
- Use the handy UPS return
form on the bottom of your receipt to return your item. Drop
the package at a UPS pickup station and they'll return your
shipment free of charge. We'll issue a credit to the
original credit card used when you placed your order.
- If there's no UPS pickup
station near you, simply call us at 1-800-PICK-UPS and
arrange for UPS to pick up your package and return it free
of charge. We'll issue a credit to the original credit card
used when you placed your order.
- If your order does not
include a UPS return form on the bottom of your receipt,
please call us and we will provide you with
a Return Authorization to return your merchandise and ensure
your account is properly credited.
For deliveries via common carrier:
- Call Customer Care for detailed instructions.
- Include a copy of the
original packing slip with your return shipment.
- Once you receive the
pre-paid shipping label, call the carrier indicated to
arrange pick up.
- You must clearly print the
RGA (Return Goods Authorization) number on the outside of
the box to receive credit.
Please note: A 15% restocking fee
applies to all returns except in the case of defective or
damaged merchandise.
Return Policy Basics:
- Merchandise must be
returned within 90 days of purchase in unused, like-new
condition.
- A copy of the customer
receipt, original packing slip, UPS return form or RGA
(Return Goods Authorization) must accompany all returns.
- A refund will be issued
only to the original credit card.
Return Instructions:
- Use the original packaging
or a strong corrugated carton.
- Pack and tape your package
securely.
- For UPS deliveries,
complete the return form, using codes to explain your reason
for return and insert into the package. Follow return
instructions listed above.
- For common carrier
deliveries, include a copy of the original packing slip and
clearly print the RGA (Return Goods Authorization) number on
the outside of the box. Follow return instructions listed
above.
Damaged Items and Shortage Claims
Please report damaged or missing items within 3 days of delivery
by calling toll free 919-773-8369.
Items That Use Flammable Liquids or Gases
Please note that items that use flammable liquids or gases
cannot be returned if used because they create a safety hazard.
For example, if you filled your leaf blower with fuel, it cannot
be returned via UPS or mail even if you drain the tank before
shipping. Please call for instructions.
Gift Cards
Gift Cards cannot be exchanged or returned for cash, credit or
check.
Questions?
If, at any time, you have questions about returning an item
purchased on Rain Chains Galore, please call our Internet Customer
Service Center.
Items Purchased in Our Stores:
For fast, easy returns, keep your receipt. It not only ensures
that you get the proper credit for your purchase, but it also
helps our associates process your return quickly.
Returns with an original sales receipt within 90 days of
purchase.
- Any purchase made by credit
card will be refunded to the original credit card
- Any purchase made by cash
or with a debit card will be refunded in cash*
- Any purchase made by a
check that has cleared the 10-business day waiting period
will be refunded in cash*
- Any purchase made by a
check that has not cleared the 10-business day waiting
period may be refunded as a Store Credit
- Any purchase made by Store
Credit, Gift Certificate or Gift Card will be refunded as
Store Credit
Returns with an original sales
receipt after 90 days of purchase:
- A Store Credit or credit to
a Rain Chains Galore Commercial credit account may be issued for the
original purchase price**
Returns without a sales receipt:
- If you made your purchase
in the past 90 days by credit, debit, or check we may be
able to look up your receipt for you
- If we are unable to look up
your receipt because you did not pay with one of the options
listed above, a Store Credit or credit to your Rain Chains Galore
Commercial credit account may be issued based on the lowest
selling price
Special Order Merchandise:
- Some Special Order returns
subject to a 15% restocking fee. Cancellations may be
subject to 15% restocking fee.
- Custom made products: No
returns
Gift Cards:
Gift Cards, Gift Certificates and Store Credit cannot be
exchanged or returned for cash, credit or check.
Note: Rain Chains Galore reserves the right to request valid
identification prior to accepting merchandise for a return.
Rain Chains Galore reserves the right to limit or refuse to accept the
return of certain merchandise at any time and for any reason.
Rain Chains Galore will only accept the return of merchandise purchased
from a establishment. Items purchased at a Canadian
establishment may not be returned in the U.S. Purchases made with a
Customer Agreement must be returned to the same location in
which it was purchased. See Special Services Desk for details.
*Rain Chains Galore may issue a check for refunds over $500 (checks are
mailed from Support Center in Raleigh, NC).
**Sales tax will not be refunded on purchases over 90 days in
Massachusetts or Connecticut; or without a receipt in
Massachusetts, Connecticut, and Rhode Island.
Effective March, 2007
Last Update: 03-27-2007
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